1. I want to use scripts in a FlexWindow
2. I have updated my FlexWindow, but the content does not show up
3. My FlexWindow updates, but the pictures I have send with it do not show
4. My FlexWindow updates, but the content I have send does not appear correctly in my web page
5. I use the FTP option, but the content does not seem to be transfered to my web site
6. I have forgotten my account administration password
7. My e-mail updates include a footer
8. Can I add content to a window instead of replacing it?

1. I want to use scripts in a FlexWindow
See the section "Using scripts in e-mail updates" in the Technical User Reference on how to handle this type of situation.

2. I have updated my FlexWindow, but the content does not show up
Please check the following:

• Please note that FlexWindow depends on public e-mail infrastructure and mail gateways. Content updating can therefore take up to 10 minutes or more. Allow for this time to pass if you suspect that your e-mail is stored and send at intervals, or if you suspect slow mail gateways.
• When sending an update, make sure the subject line of your e-mail message contains the right account name, window name and password (in that order, separated by commas). If you have a Basic or Professional account, the password should be your account password. If you have a Business account, the password should be the window password.
• Make sure the reference in your web page to the FlexWindow content file (windowname.js) is correct.
  If you do not use FTP, use the following:
  
  <script src=
  "http://content.flexwindow.com/1stcharaccountname/
  2ndcharaccountname/accountname/windowname/windowname.js">
  </script>
  
  Example:
  <script src=
  "http://content.flexwindow.com/m/y/myaccount/window1/window1.js">
  </script>
  
  where "window1" is your window name, and "myaccount" is your account name.
  Please make sure that your account name is proceded with the first two letters of that account name, separated by slashes, as in "m/y/" for "myaccount.

If you do use FTP (FTP active), check the following settings:

Use FTP: active

FTP server: ftp.myserver.com
(your ftp server)

FTP user name: fwuser
(user name to access your FTP site)

FTP password: fwpass
(password to access your FTP site)

FTP path: data/fwcontent
(the path where to put data)

HTTP path: www.myserver.com/data/fwcontent
(the location you use in your web pages to refer to the FTP location)

3. My FlexWindow updates, but the pictures I have send with it do not show
If your FlexWindow updates, but does not show pictures, check the "http picture path" settings in your flexwindow settings. Make sure it point to the http equivalent of the "FTP path". If you do not use FTP, then check if you didn't send you pictures as an attachment. If you did, include them in your e-mail message itself.

Example:
http picture path: www.myserver.com/data/fwcontent
(the location you use in your web pages to refer to the FTP location)

4. My FlexWindow updates, but the content I have send does not appear correctly in my web page
Your FlexWindow does update, but the content seems garbled or incomplete. A number of things could be wrong:

• You have made a mistake in the HTML code you have send via your e-mail client. Check it carefully, and then resend it.
• You use an e-mail client that sends HTML code that FlexWindow or your web browser does not understand. Try changing the HTML code in order to get it to work.
• You are using scripts (Javascript) within your content. Sometimes this leads to unexpected results. See the section "Using scripts in e-mail updates" in the Technical User Reference on how to solve this.
  
  

5. I use the FTP option, but the content does not seem to be transfered to my web site
Check the following things carefully:
- are your password and username correct?
- is your hostname correct?
Use an FTP utility to check this. If that does not seem to be the problem, take a look at your FTP path. Use the FTP utility to check the location you are in when you log in with your password and username. It can be, for example, that your FTP path setting is 'john/content', but that you actually are already placed in the directory 'john' and therefore your FTP path setting should read 'content'. Another common error is that the FTP server name is put in front of the path name, as in 'ftp.mydomain.com/charles'. It actually should read 'charles'.

6. I have forgotten my account administration password
That can happen. Send us an e-mail (support@flexwindow.com) with your account information (e-mail address, name, address, etc). We will check your account and get back to you with a new password.

7. My e-mail updates include a footer
In some business settings, your e-mail wil contain a standard footer. This will contain legal notes or an address, for example. Have a look in your e-mail client to see if you can disable the use of footers in your mail. It is not always possible to control this in your e-mail client. If you can't disable it in your e-mail client then do the following. At the very end of your e-mail, include (just type) the marker: "#END#" (without quotation marks). It will force flexwindow to ignore everything that is placed beyond this marker. Since your footer is appended at the end of your message, it will then be ignored. If the footer still persists, do contact our technical support and they will look into your message.

8. Can I add content to a window instead of replacing it?
You replace content in a flexwindow by sending mail to update@flexwindow.com. To add content to a flexwindow rather than replacing it, simply send the content to add@flexwindow.com, and the content will be placed above the existing content, leaving the existing content intact.

Do you want to place content below the current content of an existing flexwindow? No problem, just send it to add.bottom@flexwindow.com and the content will be placed below the existing content.

If you want extra white spacing between bits of content be sure to add some extra enters at the beginning or end of your message. If you're keeping a log (for example a news archive) and need a date to go with each item, be sure to provide this as well in your message.

Use the following mail addresses for the results you need:
1. update@flexwindow.com: replaces the current content by new one.
2. add@flexwindow.com: add content to the top of the window.
3. add.top@flexwindow.com: add content to the top of the window.
2. add.bottom@flexwindow.com: add content to the bottom of the window.